Thursday, August 23, 2012

Thankful Thursdays: 3

Seems as though it's been quite a while since I've written one of these, but here goes ::

1. Big Day for us tomorrow! We're having "the" ultrasound, and will be finding out the sex of the baby. I am so excited for this moment. I think it'll definitely feel more real once I know if it's a little boy or girl wrigglin' around in my tummy.

2. I've had a teeny, tiny problem with my lady-parts over the last few months. I'd developed a cervical polyp during the first 13 weeks. Generally they're not removed during pregnancy to prevent complications. At my last check-up, it had grown, and my doctor recommended that I have it removed. Well, I was worried and nervous and scared for the unknown. Would it hurt? Would I have any complications? WOULD IT HURT?

I'm so happy to report that during the removal this morning, it did not hurt at ALL. I didn't feel a thing, and I was beyond thankful for that. I said prayers last night and this morning, and then did some deep breathing to stay calm. It certainly worked! Phew!

3. Our sectional from Macy's is already done and will be delivered next Thursday! Sadly, they didn't have an earlier delivery date that fit our work schedule, but considering they're ready about 3! weeks ahead of schedule, I can't complain too much. I can't wait to be comfortable in my living room again!

4. Today was the first eye appointment I've had in about 3 years. I like my new doctor, and the fact that they had my contacts in stock, so I don't have to wait to get them! I'm also going to get some new glasses, as my old ones are definitely ready to be replaced. It's the little things that make me happy. I like being able to see.

Sunday, August 12, 2012

Update: Couch Saga

I am happy to report that the e-mail I sent to Macy's was a success. Perseverance paid off, and they will be giving us a full refund. The morning after I sent my e-mail, I received a reply (and 2! phone calls) saying they were sorry for all of the hassle we've had to deal with, and that they would be immediately returning our entire set. Not gonna lie, I was still half-asleep, but there was some major fist-pumping action.

In roughly 5 weeks, they'll be picking up the old, and dropping off our new sectional. I'm so glad that in the end, great customer service prevailed. Thank you, Macy's!

Friday, August 10, 2012

The Couch Saga Continues

Today was the day that I expected all of my dreams to come true, and my living room set problem finally solved. Boy, was I wrong. The lady technician who came out saw the problems that we're having with the couch, but somehow, the issue didn't fall under the warranty that we're still qualified for. Immediately after she left, I took to Twitter in disappointment and anger.

As I had hoped, Macy's responded. 

So, write an e-mail I did. It can't hurt. And I figure that may be my last shot at a resolution. Here's what I said.


I was told by your Twitter account to e-mail you in regards to my issue. My order number is XXXXXX, and a technician just left my house an hour ago. What is boggling my mind is that the loveseat has broken down, to where if I am sitting in the right side, I am leaning to the right. If I'm sitting in the left side, I am leaning toward the left. To say that it causes discomfort would be an understatement. The couch is separating in the middle, and falling apart. The technician claimed this was a "mechanism" issue and not a frame issue. A frame, by furniture definition, is what supports the structure. It is what keeps the furniture LEVEL. My furniture is not level.

The warranty for the mechanism is apparently only 1 year, while the frame warranty is 3 years. How convenient. Another issue is that green foam is falling from underneath the couch. I'm currently pregnant, and when our baby is crawling around, I can't imagine what would happen if they ingest it. We also have a dog that my husband has found chewing on said foam. I never know when it's going to fall out, and I would be absolutely heartbroken if something happened to my dog because he ate some of it.

My husband and I work very hard for our money, and we paid top dollar for this furniture. We bought it for our first home, and expected to get something that would last MANY years. For it to be in this state after only 2 years is unacceptable. I am not the type of person who wants to get something for nothing. I simply want what is fair, and what is right. Macy's should stand by the quality of their product, and should find FAULT in the fact that their product is not holding up after such a short time. This piece of furniture is now discontinued from Macy's, and I'm not surprised, considering that the quality isn't there.

I am so disappointed, and considering not purchasing from Macy's again. Costco has a successful business model, and Macy's should take some notes. I purchased a mattress from Costco, and after 1 1/2 years, it was faulty. They returned it no questions asked. They saw it for what it was, a faulty product. And a faulty product is what I have from Macy's.

Thank you for your time,
Stephanie H.
I wrote this e-mail an hour ago, and I'm anxiously awaiting their response. I definitely have a bad taste in my mouth, and I've mentioned this before, that I almost feel like I'm being duped. Don't people know not to mess with a pregnant lady?!

Saturday, August 4, 2012

Lots of Words About Couches

5 years ago, I would've laughed if you said that one day I'd be excited over buying a couch. But here I am, 2 days after ordering our new sectional, and I'm like a kid anxiously awaiting Christmas morning. As excited as I am, this is a somewhat unexpected purchase.

When we moved into our new build home in January 2010, we were lucky enough to be able to afford brand new furnishings. We scrimped and saved in order to do so. One of our biggest purchases was our living room set: Dylan, from Macy's. We had originally planned on buying something else, but when we came back to purchase that set, Dylan had just come in. It was its first day on the sales floor, and Zac REALLY wanted it. It wasn't my first choice, but being the awesome wife that I am, I conceded.

At first it was great, but after a few months, the cushions started to flatten, and the frame began to break down. I tried convincing Zac that we should consider taking it back, but he didn't see the things I was seeing. Not yet - he wasn't ready to come to grips that his beloved recliners weren't panning out.

But 2 1/2 years later, there is no denying that it's breaking down much faster than it should. It's just the two of us and a 14-pound dog. How much damage can we really do? We've contacted Macy's, and they're sending someone out to look at it on Friday. And that person isn't leaving my house until we get a full refund. There's a 3-year warranty on the frame, and we're definitely still within that grace period.

Some of the reclining mechanisms are even harder to close than when we first got it (and it was pretty hard, then). Seeing that I'm pregnant, in a few months it would be nearly impossible for me to get out of the seat on my own. That ain't gonna cut it.

This brings me to the replacement: The Elliott sectional, also from Macy's. We decided to stick with Macy's, because in general, I find their products to be of high quality. All of my furniture has come from there, and I'm banking on a credit for the set we're returning. They BEST be taking it back!

I spent a few days scouring different stores online and pinning my top choices. Macy's just had what we were looking for in terms of price and selection. The Elliott sectional was in my top 3 favorites, and it quickly jumped into first after we tested it out in the store.

The only thing I'm not happy with is that the size we want (120" x 95") has to be special ordered, so it's going to take 6-8 weeks to get it. I feel like Veruca Salt, because I want it NOOOOOOOOW.