Sunday, August 12, 2012

Update: Couch Saga

I am happy to report that the e-mail I sent to Macy's was a success. Perseverance paid off, and they will be giving us a full refund. The morning after I sent my e-mail, I received a reply (and 2! phone calls) saying they were sorry for all of the hassle we've had to deal with, and that they would be immediately returning our entire set. Not gonna lie, I was still half-asleep, but there was some major fist-pumping action.

In roughly 5 weeks, they'll be picking up the old, and dropping off our new sectional. I'm so glad that in the end, great customer service prevailed. Thank you, Macy's!


  1. I'm so glad that your polite persistance paid off! What a frustrating situation but I'm glad it all worked out in the end.

  2. Glad you got it figured out! Good customer service is, sadly, hard to find.

  3. So happy to hear it worked out. One less thing to worry about before the baby comes. You'll need a comfy couch ;-)